Complaints & Abuse

We aim to provide a reliable and helpful service, but if you’re unhappy with any aspect of our service, please let us know so we can investigate.

Making a complaint

You can contact us by:

Please include your name, domain name or account details, and a clear description of the issue.

We will acknowledge your complaint within one working day and aim to resolve it within five working days. If additional investigation is required, we’ll keep you informed of our progress.

Escalating a complaint

If you’re unhappy with our initial response, you can ask for your complaint to be reviewed by a director. Please email hello@webspeed.co.uk or write to:

Webspeed Ltd
7 Peartree Centre
Peartree Road
Stanway
Colchester
Essex
CO3 0JN

If your complaint relates to a .uk domain name and you remain dissatisfied after completing our complaints process, you may refer the matter to Nominet .

Reporting abuse

To report spam, phishing, scams or other suspected abuse involving a website, domain name or service managed by Webspeed, please email abuse@webspeed.co.uk.

Please include the relevant domain name, a description of the issue and any supporting information that may help us investigate.